Eatsdelivery – Terms and Conditions

1. Acceptance of Terms
By accessing or using the Eatsdelivery app, users agree to be bound by these Terms and Conditions. If users do not agree, they must refrain from using the service.
2. Service Overview
Eatsdelivery provides a platform for users to order food from registered restaurants and have it delivered to their chosen location. Eatsdelivery acts as a facilitator and is not responsible for food preparation.
3. User Eligibility
•     Users must be at least 18 years old or have parental consent.
•     Users must provide accurate personal and payment information.
4. Account Registration
•     Users must create an account to place orders.
•     Users are responsible for maintaining the confidentiality of their login credentials.
5. Ordering and Payment
•     Orders are subject to restaurant availability and confirmation.
•     Payments can be made via credit/debit card, mobile wallet, or cash on delivery (if available).
•     Eatsdelivery reserves the right to cancel orders due to unavailability or technical issues.
6. Delivery Terms
•     Estimated delivery times are provided but not guaranteed.
•     Users must be available to receive the order at the specified location.
•     Failed deliveries due to user absence may incur additional charges.
7. Refunds and Cancellations
•     Orders can be canceled within a limited time window.
•     Refunds are processed based on restaurant and delivery status.
•     Complaints must be submitted within 24 hours of delivery.
8. Restaurant and Menu Information
•     Eatsdelivery is not liable for inaccuracies in menu descriptions or pricing.
•     All food-related concerns should be directed to the restaurant.
9. User Conduct
•     Users must not misuse the app or engage in fraudulent activity.
•     Abusive behavior toward delivery personnel or support staff will result in account suspension.
10. Intellectual Property
•     All content, branding, and technology used in the app are owned by Eatsdelivery.
•     Users may not copy, modify, or distribute any part of the app without permission.
11. Limitation of Liability
•     Eatsdelivery is not liable for delays, food quality issues, or third-party service failures.
•     Maximum liability is limited to the value of the affected order.
12. Privacy Policy
•     User data is handled in accordance with our Privacy Policy.
•     Personal information is used only for service delivery and improvement.
13. Modifications
•     Eatsdelivery may update these terms at any time.
•     Continued use of the app implies acceptance of the updated terms.
14. Governing Law
These terms are governed by the laws of South Africa. Any disputes will be resolved in Cape Town courts.